Terms of Service
Last Updated: 02/10/2026
Welcome to Simplicity Home Loans, LLC (“we,” “us,” “our”). These Terms of Service (“Terms”) govern your use of our services, including SMS/text messaging communications, communications related to mortgage inquiries, loan applications, status updates, and other customer notifications.
By using our services, providing your contact information, or consenting to receive communications (including SMS/text messages), you agree to be bound by these Terms and our Privacy Policy.
You should not use or access our services if you do not agree to these Terms.
1. Description of Services & SMS Use Cases
We may send you communications by SMS/text message, phone calls, email, or other electronic means in connection with your interactions with us. These may include:
- Appointment confirmations and reminders
- Application and loan status updates
- Requests for required documents
- Important disclosures and notices related to mortgage services
- Customer support communications
- Alerts about changes to products or services
These messages are part of our legitimate business communications to assist you with the mortgage process and related services.
2. Consent to Receive SMS/Text Messages
By providing your mobile phone number and consenting to communications, you expressly consent to receive SMS/text messages from us regarding the services described above. Message frequency may vary based on your interaction with our services.
Message & Data Rates: Message and data rates may apply for any messages sent or received. These charges are determined by your mobile carrier and not by Simplicity Home Loans.
3. How to Opt Out
You can withdraw consent and opt out of SMS/text message communications at any time:
- Reply STOP in reply to any SMS/text message from us
- After opting out, you may receive a final message confirming your unsubscribe status
Opting out of SMS/text message communications will not affect your receipt of required mortgage-related communications that are permitted by law or necessary for the transaction.
4. Help & Customer Support
If you need assistance with SMS/text messaging, have questions about these Terms, or want additional support, contact us:
Customer Support:
Phone: 855-761-8498
Email: info@simplicityhomeloans.com
For help via SMS, you may also reply HELP to any message you’ve received from us.
5. Carrier Liability Disclaimer
We are not responsible for any delays, failures, or delivery issues with SMS/text messages. Message delivery depends on wireless carriers, network availability, and device capabilities. Carriers are not liable for any message delivery delays or undelivered messages.
6. Age Restriction
By consenting to these Terms, you represent that you are at least 18 years old. If you are under 18, you must not use our services or provide your mobile phone number or other contact information.
7. Privacy Policy
Your use of communications and the collection, use, and protection of your personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference.
Read the full Privacy Policy here: https://simplicityhomeloans.com/privacy-policy-2/
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8. Changes to These Terms
We may modify these Terms at any time. Updated Terms will be posted on our website with a revised “Last Updated” date. Your continued use of our services after changes are posted constitutes your acceptance of those changes.
9. Contact Information
Simplicity Home Loans, LLC
7720 E Evans Rd., Suite 209
Scottsdale, AZ 85260
Phone: 855-761-8498
Email: info@simplicityhomeloans.com